These Terms & Conditions ("Agreement") constitute a legal agreement between you and SRIT India Limited ("OPLive", "we", "us", or "Company") — a company incorporated under the Companies Act, 2013, with its registered office at TC 24/3088/2, Ushasandya Building, Dotspace Business Centre, PMG TTC RoadDotSpace, Kowdiar Thiruvananthapuram Kerala 695003 India(CIN: U72200KA1999PLC025692) — in connection with your use of the mobile application 'OPLive' and all related services.
This Agreement is published in compliance with and governed by: (a) the Indian Contract Act, 1872; (b) the Information Technology Act, 2000 and rules thereunder, including the IT (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPI Rules") and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IG Rules"); (c) the Digital Personal Data Protection Act, 2023 ("DPDP Act"); (d) the Telemedicine Practice Guidelines, 2020; and (e) the Consumer Protection Act, 2019.
This Agreement applies to: (a) Registered Medical Practitioners ("RMPs" or "Practitioners") listed or seeking to be listed on the application; (b) patients, their representatives or affiliates, using the application to seek healthcare services ("End-Users" or "Users"); and (c) any other users of the application.
You must be 18 years of age or older to register, use the Services, or visit or use the application in any manner. By registering and using the application, you represent and warrant that you have the legal capacity to enter into a binding agreement under the Indian Contract Act, 1872.
To create an account on the OPLive application, you will be required to provide certain basic registration information including your name, date of birth, gender, mobile number, and email address. This information is collected and processed in accordance with our Privacy Policy, which forms an integral part of this Agreement.
The application allows OPLive to access your registered contact details for communication purposes, including appointment reminders, booking confirmations, and service-related notifications. All information collected from you is handled in accordance with our Privacy Policy available at www.oplive.app/privacy.
You are responsible for maintaining the confidentiality of your account credentials. You shall immediately notify OPLive at support@oplive.app of any actual or suspected unauthorised use of your account.
OPLive's relevance algorithm for listing Practitioners is a fully automated system that lists Practitioners, their profiles, and information regarding their practice on the application. These listings do not represent any fixed objective ranking or endorsement by OPLive. OPLive shall not be liable for any change in the relevance of Practitioners in search results, which may take place from time to time based on various factors including User feedback and ratings.
OPLive collects and displays relevant information regarding Practitioners listed on the application, such as their specialisation, qualification, fees, location, and visiting hours. OPLive takes reasonable efforts to ensure that such information is updated at frequent intervals. However, OPLive cannot be held liable for any inaccuracies or incompleteness in Practitioner information despite such reasonable efforts.
Services provided by OPLive are provided on an 'as is' and 'as available' basis, without any warranties or conditions, express or implied. OPLive does not provide or make any representation, warranty, or guarantee, express or implied, about the application or the Services.
OPLive enables Users to book the following types of appointments through the application:
OPLive is not involved in providing any healthcare or medical advice or diagnosis. OPLive shall not be liable for User interactions with Practitioners, any wrong medication, quality of treatment, inappropriate treatment, any misconduct by a Practitioner or Practitioner's staff, or any cancellation or no-show by a Practitioner.
OPLive facilitates online medical teleconsultation services through registered Practitioners as per the Telemedicine Practice Guidelines, 2020. Users expressly understand and agree to the following:
For detailed cancellation and refund terms, please refer to the OPLive Refund & Cancellation Policy published at www.oplive.app/refund-policy. A summary is provided below:
Where a User fails to attend a confirmed appointment without cancelling in advance, OPLive reserves the right to temporarily restrict the User's booking privileges in accordance with OPLive's Patient No-Show Policy. The total aggregate liability of OPLive with respect to any no-show-related claim shall not exceed INR 200 (Rupees Two Hundred Only).
Practitioners using the OPLive application agree to be bound by the separate Practitioner Agreement and Onboarding Policy, in addition to these Terms. Key obligations include:
OPLive operates EXCLUSIVELY as a technology intermediary/aggregator under the Information Technology Act, 2000 and the IT Rules, 2021. OPLive does NOT provide medical services, medical advice, or treatment. All medical services are rendered solely by independent RMPs who are not employees, agents, or representatives of OPLive.
OPLive's role is limited to: (a) providing a technology platform connecting patients with RMPs; (b) facilitating appointment booking and consultation connectivity; and (c) providing digital infrastructure for communication and scheduling. OPLive does not interfere in clinical decisions or medical judgment at any stage.
Users shall not host, display, upload, modify, publish, transmit, update, or share any information that:
Users are also prohibited from attempting to decipher, decompile, or reverse engineer any part of the application; copying or duplicating OPLive content; framing or deep-linking OPLive content; or circumventing any security features.
All intellectual property rights in the application, including software, source code, trade marks, logos, databases, and design elements, are the exclusive property of OPliveHealth Private Limited or its licensors. Nothing in these Terms grants Users any right, title, or interest in such intellectual property.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, THE TOTAL AGGREGATE LIABILITY OF OPLIVEHEALTH PRIVATE LIMITED AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS ('PROTECTED ENTITIES') TO A USER FOR ALL CLAIMS ARISING FROM THIS AGREEMENT OR USE OF THE APPLICATION SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE USER TO OPLIVE IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
In no event shall the Protected Entities be liable for: (a) any direct, indirect, special, incidental, consequential, or punitive damages arising from use of or inability to use the application; (b) any content posted, transmitted, exchanged, or received by any User on or through the application; (c) any unauthorised access to or alteration of your transmissions or data; (d) any provision of or failure to provide services by Practitioners to End-Users; or (e) medical outcomes, adverse events, misdiagnosis, or treatment errors from consultations facilitated through the application.
OPLive retains certain User data in accordance with its Privacy Policy and Data Retention Policy. Users should note the following in relation to medical records:
OPLive reserves the right to suspend or terminate a User's access to the application with or without notice in cases where: (a) the User breaches any terms and conditions of this Agreement; (b) OPLive is unable to verify information provided by the User; (c) there is suspected illegal, fraudulent, or abusive activity; or (d) continuation of the User's access is contrary to applicable law or OPLive's interests.
On termination, the User will no longer have access to their data on the application. Users are advised to maintain their own copies of any medical records or consultation data they wish to retain.
The User agrees to indemnify, defend, and hold harmless OPliveHealth Private Limited, its affiliates, directors, officers, employees, and agents from and against any and all claims, proceedings, penalties, damages, losses, liabilities, costs, and expenses (including legal fees) arising from or related to: (a) the User's breach of this Agreement; (b) the User's violation of any applicable law; (c) the User's use of the application; (d) inaccurate or incomplete information provided by the User; or (e) any third-party claim arising from the User's conduct on the application.
The application and Services are provided on an 'AS IS' and 'AS AVAILABLE' basis without any warranties of any kind, express or implied. OPLive expressly disclaims all warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and security. OPLive does not guarantee uninterrupted, error-free, or virus-free operation of the application.
The application may contain links to third-party applications, services, or resources. OPLive has no control over such sites and is not responsible or liable for their content, accuracy, or services. Users access third-party sites at their own risk.
This Agreement is governed by the laws of India. All disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the competent courts located in Trivandrum, Kerala, India. The Company may, at its election, resolve disputes through binding arbitration conducted under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Trivandrum.
OPLive reserves the right to modify or terminate any portion of this Agreement at any time. Material changes will be communicated to Users via email, in-app notification, or a prominent notice on the application, with at least 14 days' prior notice where practicable. Continued use of the application after the effective date of changes constitutes your acceptance of the modified Terms.
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No provision of this Agreement shall be deemed waived unless such waiver is in writing and signed by OPLive.
For any questions concerning OPLive, the application, this Agreement, or the Services, please contact:
In accordance with the Information Technology Act, 2000, and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, grievances with respect to the application or its services may be submitted to the Grievance Officer through the OPLive Contact page at www.oplive.app/grievance. The Grievance Officer shall acknowledge receipt within 24 hours and endeavour to resolve the grievance within 15 working days.