This Policy applies to teleconsultations facilitated through OPLive App (patients) and OPLive Dr (Practitioners). It does not apply to Home OP or Clinic OP bookings, which are physical consultations governed by standard professional regulations.
SRIT India Limited operates solely as a technology platform that facilitates electronic communication between patients and independently registered healthcare professionals. OPLive App does not practise medicine, diagnose illnesses, prescribe medications, provide medical opinions, or participate in clinical decision-making. All medical advice, diagnosis, prescriptions, and treatment decisions are solely the responsibility of the respective Registered Medical Practitioner ("RMP").
| Practitioner Category / Term | Permitted Services & Definition |
|---|---|
| Registered MBBS Doctor | All teleconsultation modes. Schedules H and H1 with documentation. Schedule X — PROHIBITED via teleconsultation. |
| Specialist / Super-specialist | Within registered area of expertise only. |
| Dental Surgeons (BDS/MDS) | Oral health consultations only. Oral medications only. |
| AYUSH Practitioners | Within their registered system only. Allopathic prescriptions strictly prohibited. |
All healthcare professionals using the Platform act independently and are solely responsible for the medical services provided by them. Unless expressly agreed through a separate written contract, no RMP shall be deemed to be an employee, agent, partner, representative, or authorised signatory of SRIT India Limited.
OPLive App and OPLive Dr must provide encrypted communications for all teleconsultation sessions. The RMP's name, qualification, and registration number must be displayed prominently before each session.
OPLive App must capture and transmit to the RMP through OPLive Dr: patient name, age, gender, and city/state. Photo ID verification is encouraged at the time of booking. OPLive App relies upon the information and documents voluntarily provided by the patient and does not independently verify or warrant the accuracy, completeness, or authenticity of such information except to the extent technically feasible.
The Applications endeavour to implement automated compliance controls, where technically feasible, to assist RMPs in complying with applicable legal requirements. Such controls are supplementary in nature and shall not replace the independent professional judgment or legal responsibility of the treating RMP in Schedule X drug prescriptions via teleconsultation; first-consultation text/chat prescriptions for non-OTC medications; and consultations by unverified practitioners.
OPLive App must display the national emergency helpline '112' prominently on all teleconsultation screens. Where an RMP identifies a patient emergency during a session, the RMP must immediately advise the patient to call 112, proceed to the nearest hospital, and document this advice. OPLive App does not provide emergency medical services, ambulance services, or hospital admission facilities and shall not be responsible for coordinating emergency medical care.
Every digital prescription must contain: patient's full name and age; date; drug name (generic preferred), dosage, route, frequency, and duration; RMP's full name, qualification, designation, and registration number; and RMP's digital signature. OPLive App will work towards integrating a unique platform consultation reference number into digital prescriptions in a future development phase.
Every diagnosis, prescription, treatment plan, referral, follow-up advice, medical certificate, or clinical opinion issued through the Platform shall remain the sole professional responsibility of the respective Registered Medical Practitioner. OPLive App shall have no responsibility for clinical decisions or patient outcomes.
OPLive App designates a Platform Compliance Officer (PCO) responsible for monitoring Telemedicine Guideline adherence.
PCO: Dr. Ragesh S | Email: compliance@oplive.app
OPLive App may conduct periodic compliance audits of selected consultation records, subject to applicable law and patient consent where required, solely to assess compliance with statutory requirements and Platform policies. Such reviews shall not constitute clinical supervision, medical review, approval, or validation of any diagnosis, treatment, prescription, or professional judgment exercised by an RMP. Where repeated violations of applicable law or Platform Terms are identified, OPLive App may suspend or terminate the RMP's access to the Platform in accordance with applicable agreements.
This Policy is reviewed annually and updated to reflect changes in the Telemedicine Guidelines or applicable laws. Updated Policy communicated to all listed RMPs.
OPLive App shall not be liable for any diagnosis, prescription, treatment, medical advice, omission, negligence, or clinical outcome arising from teleconsultations conducted through the Platform. Such responsibility rests solely with the concerned Registered Medical Practitioner, subject to applicable law.
Patients are responsible for providing complete, accurate, and truthful medical history, symptoms, identity details, and other information necessary for teleconsultation. OPLive App shall not be responsible for any adverse consequence arising from incomplete, inaccurate, misleading, or false information provided by the patient.
While OPLive App endeavours to maintain uninterrupted access to the Platform, it does not guarantee continuous availability of internet connectivity, telecommunications networks, third-party infrastructure, cloud services, or other external systems. OPLive App shall not be liable for delays, interruptions, or failures caused by factors beyond its reasonable control.
This Policy is intended solely to establish the operational and regulatory compliance framework of the OPLive platform and shall not be construed as creating any doctor-patient relationship between SRIT India Limited and any patient, or as imposing any clinical responsibility upon OPLive App for medical services rendered by independent Registered Medical Practitioners.