Medical & Teleconsultation Disclaimer

Effective Date: 01/08/2026

              READ THIS DISCLAIMER BEFORE USING ANY CONSULTATION SERVICES FACILITATED THROUGH OPLIVE APP. BY PROCEEDING, YOU ACKNOWLEDGE AND ACCEPT ALL TERMS HEREIN.
            

1. NOT FOR EMERGENCIES

OPLIVE APP IS NOT AN EMERGENCY MEDICAL SERVICE. FOR MEDICAL EMERGENCIES DIAL 112 OR 108 (FOR KERALA AMBULANCE SERVICES) IMMEDIATELY OR GO TO THE NEAREST HOSPITAL. DO NOT USE OPLive App FOR MEDICAL EMERGENCIES.

2. NATURE OF SERVICES FACILITATED

OPLive App facilitates three types of healthcare appointments, each with distinct characteristics:

Clinic / Hospital OP: Patient visits RMP at registered clinic or hospital.
Home OP: Patient visits RMP at the RMP's home or residential practice.
Teleconsultation: Remote consultation via video, audio, or chat — not a physical examination.

3. TELECONSULTATION LIMITATIONS

RMPs cannot conduct physical examination during teleconsultation. This is an inherent limitation acknowledged by the User.
Diagnoses via teleconsultation are provisional assessments subject to in-person evaluation, investigations, and imaging as the treating RMP deems necessary.
Session quality may be affected by network connectivity and the accuracy of information provided.
RMPs may decline teleconsultation and recommend in-person assessment at their clinical discretion.
The accuracy of any teleconsultation depends upon the completeness and accuracy of the information, medical history, images, reports, and other details provided by the User.

4. PRESCRIPTION RULES BY SERVICE TYPE

Rule	Teleconsultation	Home OP / Clinic OP
Schedule X Drugs	PROHIBITED — Telemedicine Practice Guidelines 2020	PERMITTED — standard IMC/NMC professional regulations apply
MTP Medication	PROHIBITED	Per Drugs & Cosmetics Act and clinical judgment
Opioids / Sedatives / Hypnotics	PROHIBITED	Per professional standards and clinical judgment
Standard Drugs	Per Telemedicine Guidelines Appendix 5	Standard professional regulations apply
Physical Examination	NOT possible	Full examination possible
Governing Regulation	Telemedicine Practice Guidelines 2020	IMC / NMC Professional Conduct Regulations

5. RESPONSIBILITY ALLOCATION

RMP Responsibility	OPLive App Responsibility
Clinical assessment and diagnosis	Technology infrastructure and booking
Treatment planning and prescriptions	Connecting Users with RMPs
Advising follow-up or referrals	Secure transmission of prescriptions
Professional regulation compliance	Grievance redressal for platform issues
Medical outcomes of all consultations	Appointment scheduling and reminders

6. NO MEDICAL RELATIONSHIP WITH OPLIVE APP

No doctor-patient, medical, therapeutic, fiduciary, or healthcare provider relationship is created between OPLive App and any User by virtue of using the Platform. OPLive App acts solely as a technology intermediary facilitating appointments and communications between Users and independent Registered Medical Practitioners. All clinical decisions, diagnoses, prescriptions, treatments, referrals, and medical outcomes remain the sole responsibility of the treating Registered Medical Practitioner.

7. LIMITATION OF PLATFORM RESPONSIBILITY

To the maximum extent permitted by applicable law, OPLive App shall not be responsible for any loss, injury, claim, damage, delay, or adverse medical outcome arising from or relating to any consultation, diagnosis, prescription, treatment, medical advice, or omission of a Registered Medical Practitioner, except to the extent directly caused by OPLive App's own wilful misconduct or violation of applicable law.
Home Care (doctor visiting patient at home) is NOT currently offered by OPLive App.
OPLive App acts solely as a technology platform facilitating appointment booking and communication between Users and independent Registered Medical Practitioners ("RMPs"). OPLive App does not employ, supervise, direct, or control the clinical judgment or medical practice of any RMP.

8. SECOND OPINION ADVISORY

Users are strongly encouraged to seek a second opinion or in-person consultation for: serious or complex conditions; mental health conditions; conditions requiring diagnostic investigation; or where uncertain about a teleconsultation outcome.

9. CHANGES TO THIS DISCLAIMER

OPLive App reserves the right to amend this Disclaimer from time to time to reflect changes in applicable law, regulatory guidance, medical practice standards, or Platform functionality. Continued use of the Platform after publication of an updated Disclaimer shall constitute acceptance of the revised Disclaimer.

Emergency: Dial 112 or 108 | Support: support@oplive.app | Grievance: grievance@oplive.app