Medical & Teleconsultation Disclaimer

Effective Date: 01/08/2026 | SRIT India Limited

              READ THIS DISCLAIMER BEFORE USING ANY CONSULTATION SERVICES FACILITATED THROUGH OPLIVE. BY PROCEEDING, YOU ACKNOWLEDGE AND ACCEPT ALL TERMS HEREIN.
            

1. NOT FOR EMERGENCIES

OPLIVE IS NOT AN EMERGENCY MEDICAL SERVICE. FOR MEDICAL EMERGENCIES DIAL 112 IMMEDIATELY OR GO TO THE NEAREST HOSPITAL. DO NOT USE THIS APPLICATION FOR MEDICAL EMERGENCIES.

2. NATURE OF SERVICES FACILITATED

OPLive facilitates three types of healthcare appointments, each with distinct characteristics:

Clinic / Hospital OP: Patient visits RMP at registered clinic or hospital.
Home OP: Patient visits RMP at the RMP's home or residential practice.
Teleconsultation: Remote consultation via video, audio, or chat — not a physical examination.

Home Care (doctor visiting patient at home) is NOT currently offered by OPLive.

3. TELECONSULTATION LIMITATIONS

RMPs cannot conduct physical examination during teleconsultation. This is an inherent limitation acknowledged by the User.
Diagnoses via teleconsultation are provisional assessments subject to in-person evaluation, investigations, and imaging as the treating RMP deems necessary.
Session quality may be affected by network connectivity and the accuracy of information provided.
RMPs may decline teleconsultation and recommend in-person assessment at their clinical discretion.

4. PRESCRIPTION RULES BY SERVICE TYPE

Rule	Teleconsultation	Home OP / Clinic OP
Schedule X Drugs	PROHIBITED — Telemedicine Practice Guidelines 2020	PERMITTED — standard IMC/NMC professional regulations apply
MTP Medication	PROHIBITED	Per Drugs & Cosmetics Act and clinical judgment
Opioids / Sedatives / Hypnotics	PROHIBITED	Per professional standards and clinical judgment
Standard Drugs	Per Telemedicine Guidelines Appendix 5	Standard professional regulations apply
Physical Examination	NOT possible	Full examination possible
Governing Regulation	Telemedicine Practice Guidelines 2020	IMC / NMC Professional Conduct Regulations

5. RESPONSIBILITY ALLOCATION

RMP Responsibility	OPLive Responsibility
Clinical assessment and diagnosis	Technology infrastructure and booking
Treatment planning and prescriptions	Connecting Users with RMPs
Advising follow-up or referrals	Secure transmission of prescriptions
Professional regulation compliance	Grievance redressal for platform issues
Medical outcomes of all consultations	Appointment scheduling and reminders

6. NO MEDICAL RELATIONSHIP WITH OPLIVE

No medical or therapeutic relationship exists between OPLive and any User. OPLive is exclusively a technology intermediary. Medical liability rests solely with the treating RMP.

7. SECOND OPINION ADVISORY

Users are strongly encouraged to seek a second opinion or in-person consultation for: serious or complex conditions; mental health conditions; conditions requiring diagnostic investigation; or where uncertain about a teleconsultation outcome.

Emergency: Dial 112 | Support: support@oplive.app | Grievance: grievance@oplive.app