Registration on the OPLive App Platform does not create any employment, agency, partnership, joint venture, or representative relationship between SRIT India Limited and the Healthcare Provider. Each Healthcare Provider renders professional services independently and remains solely responsible for all clinical decisions, prescriptions, diagnosis, treatment, and professional conduct.
| Document | Requirement & Format Details |
|---|---|
| NMC/SMC Registration Certificate | Mandatory — scanned copy (PDF/JPEG) |
| MBBS / PG Degree Certificate | Mandatory — scanned copy |
| Government-issued Photo ID (Masked Aadhaar/Passport) | Mandatory — scanned copy |
| PAN Card | Mandatory — for TDS compliance under Income Tax Act, 1961 |
| Bank Account Details | Mandatory — voided cheque or bank statement |
| GST Registration Certificate | If GST-registered |
| Specialty Certificate (MD/MS/DNB) | Mandatory for specialists |
| Professional Indemnity Insurance Certificate | Optional — required for 'Verified & Insured' badge only |
| Telemedicine Awareness Declaration (Platform Form) | Mandatory — completed during onboarding flow |
| Telemedicine Course Completion Certificate or Screenshot | Strongly encouraged — NMC-mandated training |
Submission and verification of documents by OPLive App shall be limited to administrative verification for onboarding purposes and shall not constitute certification, endorsement, warranty, or guarantee of the practitioner's competence, clinical ability, professional conduct, or continued regulatory compliance.
NMC/SMC registration verified against NMR within 5 working days of complete application receipt. Approval or rejection communicated by email. Annual re-verification of all active Practitioners conducted. Submission of false, misleading, forged, or materially inaccurate information may result in immediate suspension or permanent deactivation, without prejudice to OPLive App's other legal rights and remedies. OPLive App relies upon information made available through official regulatory databases and documents furnished by the Healthcare Provider. OPLive App shall not be responsible for inaccuracies, omissions, delays, or changes in records maintained by regulatory authorities or submitted by the Healthcare Provider.
Doctor listing on OPLive App is governed by OPLive App's merit-based relevance algorithm considering: User ratings and feedback, appointment availability, response rate, compliance status, and specialisation match. Listing order is NOT solely determined by OPLive App management. OPLive App is not liable for changes in listing position resulting from algorithm updates or User feedback. OPLive App reserves the absolute right to suspend, delist, restrict, or permanently remove any Healthcare Provider from the Platform at its sole discretion where required for legal compliance, patient safety, breach of Platform policies, regulatory directions, or protection of the Platform's reputation. The decision of OPLive App regarding onboarding, listing, suspension, delisting, or reinstatement shall be final and binding, subject to applicable law.
Every Healthcare Provider acknowledges that all consultations, diagnosis, prescriptions, treatment decisions, referrals, medical certificates, and professional advice are rendered independently in the exercise of his/her own professional judgment and shall remain solely his/her legal and professional responsibility.
The Healthcare Provider shall indemnify, defend, and hold harmless SRIT India Limited, its holding company, subsidiaries, affiliates, directors, officers, employees, shareholders, representatives, successors, and assigns from and against any and all claims, demands, actions, proceedings, liabilities, damages, penalties, regulatory actions, judgments, settlements, losses, costs, and expenses (including reasonable legal fees) arising directly or indirectly out of or in connection with:
Annual re-verification conducted for all active Practitioners. Documents must be submitted at least 30 days before the anniversary of onboarding. Failure to re-verify results in automatic suspension pending completion.
OPLive App may suspend or deactivate any Healthcare Provider immediately where it reasonably believes continued listing may expose patients, OPLive App, or any third party to legal, regulatory, reputational, or operational risk.
OPLive App's role is limited to providing technology services facilitating interaction between patients and independent Healthcare Providers. OPLive App neither supervises nor controls the professional judgment exercised by Healthcare Providers and shall not be responsible for any diagnosis, prescription, treatment, clinical outcome, or medical negligence arising from consultations conducted through the Platform.
OPLive App reserves the right to amend this Policy from time to time to comply with applicable law, regulatory requirements, technological developments, or business requirements. Continued use of the Platform constitutes acceptance of such amendments.