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Cookie & Tracking Policy

Effective Date: 01/08/2026  |  SRIT India Limited

1. WHAT ARE COOKIES?

Cookies are small text files placed on your device when you visit a website or use an application. Similar technologies include pixel tags, web beacons, and local storage objects. These help the Application function correctly, remember preferences, analyse performance, and improve User experience.

2. TYPES OF COOKIES USED

Cookie Type Purpose & Description
Strictly Necessary Required for Application to function: login sessions, payment flow, security. Cannot be disabled.
Functional / Preference Remember User preferences: language, timezone, saved searches.
Analytics & Performance Understand Application usage (anonymised and aggregated only): page views, session duration, error tracking.
Security & Fraud Prevention Detect and prevent malicious activity, unauthorised access, fraudulent transactions and automated abuse through appropriate security technologies implemented by OPLive from time to time.
Marketing (opt-in only) Marketing or advertising cookies will only be used where the User has provided explicit consent, as required under applicable law. If OPLive does not use marketing cookies, this category shall not apply.

3. HEALTH DATA AND COOKIES

IMPORTANT: Health data and medical information are NEVER collected via cookies or tracking technologies. Consultation notes, prescriptions, and health records are processed only through authenticated, secure Application channels and are NOT accessible to tracking scripts.

4. THIRD-PARTY TOOLS

✎ AMENDED: Third-party tools list pending tech team confirmation.
⚙ TECH TEAM: Provide complete list of all third-party analytics, tracking, and marketing tools in use (e.g., Google Analytics, Firebase, etc.) before publication.

OPLive may engage third-party service providers for analytics, payment processing, cloud hosting, security, communications and similar operational services. Such service providers shall process information only in accordance with applicable law, contractual obligations and OPLive's documented instructions. OPLive undertakes reasonable measures to ensure that such providers maintain appropriate security and confidentiality safeguards. A current list of significant third-party service providers, where applicable, shall be made available through the Platform or upon request.

5. USER CONTROL

✎ AMENDED: Cookie consent banner noted as to be implemented. App vs. website distinction clarified.

5.1 Cookie Consent

Where required under applicable law, OPLive shall obtain the User's consent before placing non-essential cookies on the User's device. Strictly Necessary Cookies required for the operation and security of the Platform do not require separate consent.

⚙ TECH TEAM: Implement cookie consent banner on website before public launch.

5.2 Managing Preferences

  • Website: Users may manage cookie preferences through the cookie preference tools made available on the Website or through their browser settings, where applicable.
  • Mobile App: The OPLive mobile application does not use browser cookies. Where analytics or crash reporting SDKs are used, they collect only the information reasonably necessary for performance monitoring, security and service improvement, in accordance with OPLive's Privacy Policy.
  • Browser: Users may disable cookies through browser settings. Disabling strictly necessary cookies may impair functionality.

5.3 Do Not Track

Certain browsers provide a "Do Not Track" (DNT) setting. As there is currently no universally accepted standard governing DNT signals, OPLive may not respond uniformly to such signals. Users may manage cookie preferences through the cookie consent settings and browser controls where available.

6. DATA SECURITY

OPLive implements reasonable technical and organisational measures to protect information collected through cookies and similar technologies against unauthorised access, alteration, disclosure or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. CHANGES

OPLive may amend this Cookie & Tracking Policy from time to time to reflect changes in applicable law, technology or business practices. The latest version shall always be available on the Platform and shall become effective from the Effective Date stated therein.

Cookie Queries: privacy@oplive.app  |  Address: TC 24/3088/2, Ushasandya Building, Dotspace Business Centre, PMG TTC RoadDotSpace, Kowdiar Thiruvananthapuram Kerala 695003 India
SRIT India Limited  |  All Rights Reserved  |  Trivandrum, Kerala  |  India

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